1. Met Life Case Analysis
Urso himself was not only fired, but no other company would even agree to see him in his pursuits for other jobs. ... Met Life could hire an outside firm to do a follow up survey on new customers about their understanding of their contract and their satisfaction with the policy and salesperson. To regain some of the lost business they might a customer satisfaction guarantee and a possible deal where policy holders could receive a few years of free coverage when they sign a new contract with the company. ...
- Word Count: 1279
- Approx Pages: 5