1 Executive Summary In the last decade, the financial services industry in Singapore has revolutionized. As the society becomes more affluent and literate, consumers have higher demand and expectations of services. This is true to the younger generation who are more IT (Information Technology) savv...

• Word Count: 2546
• Approx Pages: 10
• Grade Level: Undergraduate

Further this helps us understand the expectations of customers from the airlines and in what ways they want to be catered. ... It is amongst the best airlines which are offering professional services, economical prices with great deals and discounted airfares. ...

• Word Count: 2705
• Approx Pages: 11
• Grade Level: Undergraduate