1. TOTAL QUALITY IN AMERICAN EDUCATION
In essence, most definitions contain elements of the following as described by Siegel and Byrne (1994): "Total Quality Management is a philosophy and set of principles that uses leadership, quantitative methods, systems thinking and empowerment to continuously improve an organization's capacity to meet current and future customer needs" (p.18). ... Actual Applications in Education When surveying the literature, there were numerous examples where TQM was delivering results in the academic environment. ...
- Word Count: 1323
- Approx Pages: 5
- Has Bibliography
- Grade Level: Undergraduate