As Jeff Jarvis talks about his "Dell the Hell" experience in his book What Would Google Do, he got a laptop from Dell because its competitive price and its reputation for good customer service. ... And each time he tried to contact Dell, it customer service representative was always on hold and not available. ... Dell's bad service made current customers like Jarvis turned away. ... As Jarvis illustrates, "When I had my problems with Dell, I could see them losing sales as people came to my blog and left comments saying they'd just decided not to buy a Dell, often addin...

• Word Count: 1522
• Approx Pages: 6
• Has Bibliography
• Grade Level: Undergraduate

But now with the increasing competitive intensity, more and more brand computer companies enter into China, such as Dell, Toshiba, and Sony, also some local brand companies have already occupied a part of the market share. ...

• Word Count: 1755
• Approx Pages: 7