1. Employees and Economic Structures
It could be defined as 'the management of feeling to create publicly observable facial and bodily display; emotional labour is sold for a wage and therefore has exchange value' (1983). ... The emotional commodification could create a convivial and comfortable atmosphere for customers (Sheane, 2011). ... Therefore, they need to fully utilise their speaking skills and body languages to pleasure their customers. ... For example, only cut similar hairstyles but not based on different customers' situations. ... This could improve customers' satisfaction and then boost consump...
- Word Count: 2284
- Approx Pages: 9
- Has Bibliography
- Grade Level: Undergraduate