1. Case Study Recent Organizational Problem
We live in a time where we do more with less, while still striving to be more efficient, increase quality, and provide excellent customer service. ... Our primary job is one of a call center, and in a call center environment the customer hold time prior to talking to the customer is one of the most significant statistics. Currently our goal is a 90 second hold time for the customer. ... Therefore, we are attempting to come up with a game plan to address our future customer service levels due to an employee shortage. ... A significant number of the agents have already unofficially stated th...
- Word Count: 1586
- Approx Pages: 6
- Grade Level: Undergraduate