1. A Case Study: Sunshine Shirt Company
Quality: TQM is not efficient leading to customers' unsatisfaction Customers complained that the ink eventually cracks and peels off. To improve the quality to satisfy customers, there are two recommendations. ... Customer profitability analysis: Team and shop group contribute to the loss. ... Performance measurement Because there are only financial performance reports provided, CPMG thinks that SS need to provide a summarized non-financial performance such as BSC to show its financial, customer value, internal process and learning growth. ... But for small retail customers included in ...
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