1. Operating A Computer Help Desk
• Describe the common categories of user support problems that are caused by computer users themselves. ... Two common mistakes (that I encounter often) computer users make are; accidentally deleting a file or folder that contains critical windows files. ... Nine times out of ten, within the first couple of minutes of using the product, the user hits a snag and needs help. 5) Forgotten Information: In this day and age, the average computer user could have a dozen pin numbers, user ID's and/or passwords. This tends to be the most common information forgotten by computer user. Other ...
- Word Count: 1549
- Approx Pages: 6
- Has Bibliography
- Grade Level: High School