1. CRM
The work environment and culture of an organisation will have an effect on the attitude that an employee has of their job. ... The organisational culture is relevant to job satisfaction. ... A strong organisational culture, which is shared by employees, encourages a sense of belonging and loyalty to the company. ... Federal Express in Canada, asks for employee input and suggestions. ... Maritime Life, a successful Canadian life insurer, considers "employee satisfaction is at the root of customer satisfaction" (Vu 2003, p1) As suggested in the case study, product and service features are no lon...
- Word Count: 1091
- Approx Pages: 4
- Grade Level: Undergraduate