What's Being Done with the Service? ... The airlines' customer service will be evaluated on customer relation's skills, types of complementary services, promotional incentives, and airline dependability. ... It rewards/acknowledges personnel for providing good service. 2. ... Dedicated to providing superior customer service. ... If you want to provide high-quality customer service, start with a commitment to "employee service- keeping your internal customers, your work force, happy. ...

• Word Count: 2974
• Approx Pages: 12
• Has Bibliography
• Grade Level: High School

Pico Iyer convincingly leads the reader to believe this by leaving nothing to the imagination when he describes the transportation area (vans, shuttles, buses and trams), the over abundance of information and warning signs, announcements in several different languages and other obscure, but loud noises. ... For example he writes, In front of them is a Van Stop, Bus Stop, a Courtesy Tram Stop, and a Shuttle Bus Stop. At the Shuttle Bus Stop, they see the All American Shuttle, the Apollo Shuttle, Celebrity Airport Livery, the Great American Stateline, the Movie Shuttle, the Transport, Ride-4...

• Word Count: 1638
• Approx Pages: 7
• Has Bibliography

Case Study: Southwest Airlines Introduction History Southwest Airlines began service June 18, 1971 with flights to Houston, Dallas, and San Antonio. ... Key Issues A.Strengths * Cities from all parts of the country are petitioning for Southwest's services * Short point-to-point flights * Competes with car, bus and train as much as it competes with other airlines * Average flight is 65 minutes * Lowest costs in the industry à cost per passenger mile * Handles its own ticketing * Flies to smaller airports * No meals * One airplane (737) * Quick turnarounds mean large number...

• Word Count: 3854
• Approx Pages: 15
• Grade Level: High School

The airline industry faces competition from other transportation modes, such as railroads, buses. ... In the airline industry, even if the capital cost of entry are fairly low, offering airline services requires airline and aircraft certification, gates, takeoff and landing slots, baggage handling services, and the marketing and distribution of tickets. ... Their costs reduction was constrained by their complex, restrictive labor agreements, their infrastructures and their commitments to provide scheduled services over vast route networks. ... The net effect has been to increase the choice of ...

• Word Count: 3996
• Approx Pages: 16
• Grade Level: Undergraduate