1. Value-Chain Analysis and Customer Needs
Step 2: How to construct a customer's value chain First, recognize that you need to construct both internal and external value chains for a particular customer. ... To perform the external value-chain analysis, team members should ask the customer a set of getting-to-know-you questions. What does your supply chain (the upstream value chain) look like? ... If your relationship with the customer permits a candid exchange of information, have the customer validate the value chain you have created. ... For example, routine operations like billing customers or servicing the fleet of company ve...
- Word Count: 4100
- Approx Pages: 16
- Has Bibliography
- Grade Level: Undergraduate