1. Do you really understand your customers?
Quite simply, if you fail to bring the right product or service to market, or fail to sell it, your survival is at risk. ... Running a modern company is rather like steering a supertanker. Like the supertanker, it takes a long time for the modern firm to change direction. ... Like the supertanker words, not only does it take time to change direction, but enormous weight and momentum is attached to each such decision. ... The marketer seeks to understand consumers' rational and emotional drivers ... so that they can be driven like a rat through a maze to the 'right'...
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