In a strategic context, TQM is probably most accurately categorized as a tactic for carrying out strategies requiring high levels of product or service quality. ... Teams exert a powerful influence on individuals by setting norms regarding appropriate work quantity and quality. ... If properly implemented, they can align the interests of employees with those of other shareholders. ... Furthermore, employees are more likely to accept (and thus implement) decisions when they have participated in the decision-making process. ... There is also employee ownership with things such as shares of c...

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• Grade Level: Graduate