1. Case Study - Pinnacle West Capital Corporation
Initial process transformation efforts started in 2001 and culminated in the identification and monitoring of 36 separate processes. These processes were divided into four broad areas - strategic processes (I/S portfolio optimization, business and technology planning, and financial planning), development processes (project planning, requirements, design, development and maintenance), operations processes (incident and problem management, capacity management and disaster recovery), and a number of support processes. ... I am pushing for a change from functional to a process model. One of the ...
- Word Count: 5179
- Approx Pages: 21
- Grade Level: Undergraduate