1. The Heart of A Business - Customer Service
As Jeff Jarvis talks about his "Dell the Hell" experience in his book What Would Google Do, he got a laptop from Dell because its competitive price and its reputation for good customer service. However, when the laptop went wrong every time, Jeff had to send it in to get it fixed even though he had paid the at-home service. ...
- Word Count: 1522
- Approx Pages: 6
- Has Bibliography
- Grade Level: Undergraduate