As the 2008 holiday season approached, Denny Brown, vice-president and chief information officer (CIO) of Pinnacle West, wondered how he would navigate his organization through a tumultuous economy in the coming year. The year had begun very well for Pinnacle West Capital Corporation (PNW), a company that provided energy and energy-related products throughout Arizona. One of the largest affiliates of Pinnacle West, Arizona Public Service (APS), was named the top energy utility for information technology (IT) innovation by InformationWeek. It was also listed among the top 10 U.S. companies in t...