1. USAA
The next era followed General McDermott's retirement in December 1993. ... He joined USAA in 1996 with almost twenty-five years in the financial services industry. ... For example, through the 1970s and 1980s the well-known financial services company USAA grew both the quality and diversity of its products and services by focusing on the single objective of identifying and meeting customer needs, and by leveraging IT to meet that goal. ... Because of this they feel they can provide their customers with best-in-class service. ... The goal isnt just to sell products, but to maximize the qua...
- Word Count: 1096
- Approx Pages: 4
- Grade Level: Undergraduate