1. The Importance of Job Satisfaction in Regards to Work Behavi
"We treat our people well, and in turn they treat our customers well. ... Market expert devised a model called the employee-customer-profit chain which relate the employee's satisfaction with the customer's(Andrews & Kacmar, 2001). ... A happy employee will display friendliness that will put the customer in a good mood as well, and if the employee remain with the organization he or she will be able to build a personal relationship with the customer and their return will cause less customer turnover not to mention the referrals they spread(McShane, 2004, p119). ... Behaviours such as ...
- Word Count: 1064
- Approx Pages: 4
- Has Bibliography
- Grade Level: Undergraduate