SOUTHWEST AIRLINES 1. Strategic Issue What is Southwest Airlines Key problem? ... In 2000 they canceled the least number of flights among the major airlines. ... Management Strategies Analysis of the Strategic Issue Southwest Airlines began service on June 18, 1971 and has grown to become the 4th largest U.S. airline (in terms of domestic customer carriers). ... Fortune magazine has listed Southwest Airlines as one of the top five places to work in America for four consecutive years. ...

• Word Count: 1133
• Approx Pages: 5
• Grade Level: High School

Southwest, almost 29 years in the making, has changed the airline business forever. ... Since 1971 Southwest has progressed with time and has become America's top rated airline in the industry. ... In 1995 Southwest merged with a small start up airline company, Morse Airlines to help the Southwest to continue to grow through out the 1990's. ... Southwest competes with every airline in the business at cities that Southwest serves. Through the years Southwest has continued to stand by it original theme for Southwest, to provide a low cost, point to point destination, fun airline....

• Word Count: 907
• Approx Pages: 4
• Grade Level: High School

What are certain companies such as Southwest and American airlines doing to ensure quality customer service on their flights? ... American airlines compared with Southwest airlines does not quite match respectively in regard to employee satisfaction, but they are trying. ... Southwest Airlines prides itself on employee training and as a result they have been extremely successful. ... Southwest 75.0 2. ... American Airlines, unlike Southwest, focuses more on the middle manager in order to promote him/her to a hirer level executive position. ...

• Word Count: 2974
• Approx Pages: 12
• Has Bibliography
• Grade Level: High School