Out of 5 different software packages, I found there are typically 3 main components found in Help Desk software packages. 1) Help Desk Management: Two main features include; A) Form Creator - You can design a form for almost any function of the helpdesk. ... You can personalize part of the database; Example, Jerry C., Program Manager of L-3 Communications has been married for 37 years and has one son (mid 30's). ... Some Positions gained (increased demand) through web support are: 1) Web Support Specialist; matching client needs to our web capabilities, supporting web-based products a...

• Word Count: 1549
• Approx Pages: 6
• Has Bibliography
• Grade Level: High School

Analysis Background to and Identification of Problem My project is based on a video shop called CC Videos who are located in South Leicester. This shop is owned and run by Mr Card and his wife who are successfully running this business. Although business is fairly good, he has a few problems w...

• Word Count: 3724
• Approx Pages: 15
• Grade Level: High School