Lastly, how good is our services and how well did we advertise it to the public. ... By averaging time spent on the phone, transfers and how many calls were solved vs not we will be able to determine how efficient our call center is. ... Lastly, the way we can measure how good our quality of service is by, the way our employees answer the phone, how they end the call, how they handle angry customers, and how many calls end with a satisfied customer. ... Having satisfied customers will build loyalty, meaning they will return for more and tell other people of their good experience. ...

• Word Count: 967
• Approx Pages: 4
• Grade Level: High School

Further evaluation of his performance would be needed to determine if he had, in fact, been a good candidate for the employee relations manager position. ... Josephs, there were at least two candidates who scored as well or better than Mr. ...

• Word Count: 608
• Approx Pages: 2
• Has Bibliography
• Grade Level: High School