1. Deutsche Allgemeinversicherung
DAV's management team decided to use the strategies of Statistical Process Control to measure and ultimately improve their process performance. ... Using simplified, broad measurement units or rounding-off may result in data that falls outside of control limits even when the process is in control. ... Human factors inherent in service industry data create many challenges in trying to use methods of Statistical Process Control. ... As mentioned above, Upper Control Limits (UCL) and Lower Control Limits (LCL) are calculated on either side of the mean. These values determine whether the...
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