1. Do you really understand your customers?
This rethink needs to embrace: * the place of market research in modern business * its purpose * the type of understanding it seeks * its approach to the consumer. ... Running a modern company is rather like steering a supertanker. Like the supertanker, it takes a long time for the modern firm to change direction. ... This encourages a 'God quest' approach to research: the quest for ever more perfect information in the hope that perfect information will lead to perfect decision making. ...
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