1. Deutsche Allgemeinversicherung
DAV's management team decided to use the strategies of Statistical Process Control to measure and ultimately improve their process performance. ... Quality is more difficult to measure with services than with manufacturing due to services" characteristics of being intangible, inseparable, and by the fact that they vary with where, when, how, and by whom they are provided. These factors create many challenges in deciding what data is of significant value, how to measure it, and in defining what is indeed a problem with the service being provided.. With services, it may become difficu...
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