1. TQM
The Ritz Carlton leadership style even clearly applies to the Vroom-Jago Leadership Model as one of the main features of the model delegation fits nicely into the structure of the organization as exclusive responsibility is given to subordinates to carry out tasks and see through goals and expectations. ... To reinforce training, each employee is given a copy of the "Ritz Carlton Basics", a list of performance expectations and the protocol for interacting with customers and responding to their needs. ... The Ritz Carlton takes great effort to maintain the Gold Standards and promote continual e...
- Word Count: 2616
- Approx Pages: 10
- Grade Level: Undergraduate