1. Deutsche Allgemeinversicherung
Frank Schoeck, the head of operations at DAV Customer Service Group identified delivering "hassle-free" customer service as a key element of meeting or exceeding customer expectations for quality of service. ... P-Charts identify values in the process that deviate from the mean. ... These values determine whether the process is in control or out of control. ... Some things to look for are values that cross the UCL or LCL or values that fall on the same side of the mean five times in a row. ... The other out of range occurrence happened in week 4 where the value fell below the LCL. ...
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