Outback's three founders started the business predicting success to allow them more personal time. ... Employees typically wait on no more than three tables at a time allowing closer customer attention. They also focus on quality from suppliers. ... Outback sticks long term with its suppliers. ... By practicing total quality management they keep their customers and they keep them happy through good relations with their quality suppliers. ...
Evason (2001) says that all over the world, companies are effectively deploying e-business strategies both business-to-business (B2B) and business-to-customer (B2C) to exploit new markets, reduce costs and improve communications with their customers and suppliers. ... Some of these might be: • Reduced costs - faster and efficient communications with customers, distributors and suppliers • New opportunities - the Internet offers a global market in one place, even in places where little or no marketing is actually carried out. ...
It also concerns changes in work practices, in customer/supplier relationships, in the way products are delivered to Consumers, in marketing practices and changes in staff skills needed to support e-business. ... This allows their teams to understand the specific needs of specific customers without the customer needs being "translated" by inefficient resellers and middlemen. ... Pull type processing allows for inexpensive customization of products and services and provides a competitive advantage for Toyota. ...
