1. Financial and Operational Processes
These include, good customer service requires high staff levels and very well trained staff. This can be an expensive strategy as labour turnover might be quite high so training has to be ongoing and if service it not good there will be positive word of mouth generated by the business, severely impacting on business image. To track the positives and negatives of customer service, Qantas have adopted the "Net Promoter Score"SS as a key measure of customer service, with a continual focus on delivering the highest levels of customer service to the business to contribute to overall success. ... ...
- Word Count: 1418
- Approx Pages: 6
- Grade Level: Undergraduate