1. Identify The Steps Taken By Menton Bank Asia To Develop A St
• It was no longer just the routine for CSR's to only provide bank services such as receiving, paying out and keeping accurate records of all monies for customers, but rather providing customers with the highest quality services, with special emphasis on recognizing customer needs and cross selling appropriate bank services, as well as playing an active roll in developing and maintaining good relations with customers • Training programs were implemented for the staff designed to improve knowledge of both new and existing retail products as well as to improve communication an...
- Word Count: 527
- Approx Pages: 2
- Grade Level: Undergraduate