1. Case Study - CPS Energy
Attained by San Antonio in 1942, it boasts 717,000 electrical customers and 325,000 natural gas customers in San Antonio and its surrounding areas. ... Every morning, Lloyd's dispatchers reviewed customer paperwork, by hand and called each customer individually. ... It can be concluded that there is a correlation, where an increase in revenue is the result of satisfied customers and less misplaced opportunities. ... For CPS Energy executive support proved to be difficult because they were unable to see the value smartphones would bring to the company. ... Lloyd Construction could implemen...
- Word Count: 801
- Approx Pages: 3
- Grade Level: Undergraduate