1. Financial and Operational Processes
The second operational process that can contribute to business success is customer service. ... The advantages of customer service that can contribute to business success include the fact that good customer service may give the business a competitive advantage. ... These include, good customer service requires high staff levels and very well trained staff. ... To track the positives and negatives of customer service, Qantas have adopted the "Net Promoter Score"SS as a key measure of customer service, with a continual focus on delivering the highest levels of customer service to the business to...
- Word Count: 1418
- Approx Pages: 6
- Grade Level: Undergraduate