1. Concepts of Employee Engagement
Sears advocated employee engagement in the form of the ˜employee-customer-profit chain'. ... As a result of the immense impact employee engagement had on Sears, HR consultancy firms began to work with organisations to develop metrics in order to quantify employee attitude and behaviour and its resulting impact on customer satisfaction and organisational performance. ... Satisfied employees lead to satisfied customers, which results in higher sales. Satisfied customers and higher sales, in turn, result in more satisfied employees who can enjoy the sense of achievement and the materi...
- Word Count: 9462
- Approx Pages: 38
- Grade Level: Undergraduate