1. Tqm
In this approach, customer satisfaction equals quality. ... Value-Based Approach This approach defines quality as "the degree of excellence at an acceptable price and the control of variability at an acceptable cost." ... Gale's Model of The Purchase Decision Product Quality Value Service Price Other than Gale, Garvin defined the eight dimensions of quality as: - Performance: refers to the primary operating characteristics of the product or service; and these are usually measurable... The Malcolm Baldrige National Quality Award (MBNQA) T...
- Word Count: 1492
- Approx Pages: 6
- Grade Level: High School