1. Telco - Case Study
Telco was exceeding their logistics budget to provide great customer service for customers who didn't necessarily deserve it. 1. ... Telco can have three different value segments; low, medium, and high. ... I do not think that it would be unreasonable to ask certain low value customers to take their business elsewhere. ... Once firing low value customers, Telco can focus more attention on the high-quality, high-value customers. 4. ... It's all about providing great customer service and convenience for the customer....
- Word Count: 631
- Approx Pages: 3
- Grade Level: High School